Terms of Service

1. Agreement to Terms

Welcome to SalesDuo Pte. Ltd. ("SalesDuo," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our list-building and lead enrichment services, websites, and related applications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which complies with the General Data Protection Regulation (GDPR), Singapore Personal Data Protection Act (PDPA), and other applicable data protection laws. If you do not agree with these Terms, you must not access or use our Services.

We reserve the right to update these Terms at any time. When we make material changes, we will notify you by updating the "Effective Date" and posting a notice on our website. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.

2. Our Services

Service Description

SalesDuo provides on-demand list-building and lead enrichment services, including:

• Custom lead list generation based on your specifications
• Data enrichment with specified column definitions
• Pay-as-you-go credits model
• Research and data validation services

Service Availability

We strive to provide reliable Services, but we do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, for maintenance, updates, or other reasons.

Credits-Based Model

Our Services operate on a credits-based system. You purchase credits which are consumed as you use our Services. The number of credits required for each service depends on the scope and complexity of your request.

3. Accounts and Registration

Eligibility

To use our Services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal authority to enter into binding contracts
• Represent a legitimate business or organization
• Not be prohibited from using our Services under applicable laws

Account Information

When you create an account or engage our Services, you must provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your account information and promptly updating it when necessary.

Account Security

You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

4. Acceptable Use Policy

You agree not to use our Services to:

• Violate Laws: Engage in any activity that violates applicable laws, regulations, or third-party rights
• Spam or Harassment: Send unsolicited communications, engage in phishing, or harass individuals
• Data Privacy Violations: Collect, use, or process personal data in violation of GDPR, CCPA, PDPA, CAN-SPAM, or other data protection laws
• Fraudulent Activity: Engage in fraud, misrepresentation, or deceptive practices
• Harmful Content: Transmit viruses, malware, or any malicious code
• Service Interference: Interfere with, disrupt, or overload our Services or servers
• Unauthorized Access: Attempt to gain unauthorized access to our systems or other users' accounts
• Competitive Analysis: Use our Services to build a competitive product or service
• Reverse Engineering: Reverse engineer, decompile, or disassemble our Services

You are solely responsible for ensuring that your use of data obtained through our Services complies with all applicable laws, including obtaining proper consent from individuals before contacting them.

5. Intellectual Property Rights

Our Intellectual Property

The Services, including all content, features, functionality, designs, logos, trademarks, and technology, are owned by SalesDuo or our licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services solely for your internal business purposes.

Deliverables and Data

Upon completion of service delivery, you own the data and deliverables we provide. However, we retain ownership of our methodologies, processes, tools, templates, and any pre-existing intellectual property used to create the deliverables.

Feedback

If you provide us with any feedback, suggestions, or ideas about our Services, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without any obligation to you.

6. Data Rights and Commercial Use

Usage Data and Analytics

By using our Services, you acknowledge and agree that we may collect, analyze, and use aggregated and anonymized usage data for business purposes, including:

• Improving and developing our Services
• Creating industry benchmarks and market insights
• Training and improving our algorithms and models
• Research and analytics purposes

Commercial Use of Data

We may use and commercialize data derived from your use of our Services in the following ways:

• Aggregated Data Products: Create and sell aggregated, anonymized datasets and market intelligence reports that do not identify individual users
• Trend Analysis: Analyze patterns and trends across our user base to develop data products for third parties
• Model Training: Use aggregated data to train AI and machine learning models for commercial purposes
• Audience Creation: Create lookalike audiences and similar user segments for advertising and marketing purposes (in hashed or encrypted formats)

Data Sharing and Distribution

We may share or distribute certain data as follows:

• Aggregated Data: Share aggregated, anonymized data with partners, advertisers, and other third parties for commercial purposes
• Advertising Platforms: Share information with advertising platforms (such as Meta, Google) in hashed or encrypted formats for targeted advertising, conversion tracking, and audience creation
• Research Partners: Collaborate with academic and commercial research partners using aggregated data

Personal data that directly identifies you will not be sold or shared for commercial purposes without your explicit consent, except as required to provide the Services or as outlined in our Privacy Policy.

User Consent and Control

By using our Services, you consent to the data practices described in this section. You may request to opt out of certain data sharing practices by contacting us at privacy@salesduo.io. However, opting out may limit your ability to use certain features of our Services.

Data Retention for Commercial Purposes

Aggregated and anonymized data may be retained indefinitely for commercial use, even after you close your account or request deletion of your personal information. This data cannot be used to identify you personally.

7. Fees and Payment

Credits and Pricing

Our Services operate on a pay-as-you-go credits model. You purchase credits which are consumed when you use our Services. Credit pricing and consumption rates are displayed on our website and may be updated from time to time with reasonable notice.

Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. By providing payment information, you agree to Stripe's Terms of Service and Privacy Policy. We do not store your complete credit card information on our servers.

Auto-Recharge Subscription

You may opt into an auto-recharge subscription that automatically purchases credits when your balance falls below a specified threshold. You can configure or cancel auto-recharge settings at any time through your account dashboard. Cancellation takes effect immediately, but does not refund any previously purchased credits.

Refunds and Credits

Credit purchases are generally non-refundable. However, we may provide refunds or credit adjustments at our sole discretion in cases of:

• Service errors or technical failures on our part
• Duplicate charges or billing errors
• Circumstances required by applicable law

Unused credits expires according to your purchased package.

Currency and Taxes

All fees are in US Dollars (USD) unless otherwise specified. Prices are exclusive of applicable taxes, duties, and similar charges. You are responsible for paying all such taxes, except for taxes based on our net income.

Payment Failures

If a payment fails (including auto-recharge payments), we will notify you and may suspend your access to Services until payment is resolved. We reserve the right to terminate accounts with repeated payment failures.

8. Disclaimers and Warranties

AS-IS Basis

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, completeness, or reliability of any data or content
• Warranties that the Services will meet your requirements or expectations

Data Accuracy

While we strive to provide accurate data, we do not warrant the accuracy, completeness, or timeliness of any data provided through our Services. You are responsible for verifying all data before use and for compliance with applicable laws when using the data.

Third-Party Services

Our Services may integrate with or rely on third-party services, data sources, or platforms. We are not responsible for the availability, accuracy, or functionality of such third-party services, and we disclaim all liability related to them.

9. Limitation of Liability

Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SALESDUO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages resulting from your use or inability to use the Services
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from third-party content, services, or conduct
• Damages resulting from errors, mistakes, or inaccuracies in data or content

Liability Cap

Our total liability to you is limited to the amount you paid us in the past 12 months.

Essential Purpose

The limitations in this section apply regardless of the legal theory on which a claim is based (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. These limitations reflect the allocation of risk between the parties and are fundamental to our pricing and the agreement between us.

Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless SalesDuo, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Services or data obtained through the Services
• Your violation of these Terms or applicable laws
• Your violation of any third-party rights, including intellectual property, privacy, or data protection rights
• Your use of data in violation of GDPR, CCPA, PDPA, CAN-SPAM, or other data protection laws
• Any content, data, or information you provide to us
• Your negligence or willful misconduct

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

11. Termination

Your Right to Terminate

You may stop using the Services at any time by closing your account. Termination does not entitle you to a refund of unused credits unless required by law.

Our Right to Terminate

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice, at our sole discretion. Grounds for immediate termination include:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees
• Fraudulent, abusive, or illegal activity
• Activities that harm or threaten to harm us, our users, or third parties
• Court order or legal requirement

Effect of Termination

Upon termination:

• Your right to access and use the Services immediately ceases
• You remain liable for all fees and charges incurred prior to termination
• Sections that by their nature should survive (including warranties disclaimers, limitations of liability, indemnification, and dispute resolution) will continue to apply

12. Dispute Resolution and Governing Law

Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@salesduo.io to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith for at least 30 days before either party may initiate formal proceedings.

Jurisdiction and Venue

Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Singapore. You irrevocably consent to the jurisdiction and venue of such courts and waive any objection to jurisdiction or venue.

Class Action Waiver

To the extent permitted by law, all disputes must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. You waive any right to participate in a class action or class-wide arbitration.

Time Limitation

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred.

13. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and SalesDuo regarding the Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision in these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of SalesDuo.

Assignment

You may not assign or transfer these Terms or your rights without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this provision is void.

Force Majeure

We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, pandemics, natural disasters, government actions, or failures of third-party services.

Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and SalesDuo. You have no authority to bind us or make commitments on our behalf.

Notices

We may provide notices to you via email, postal mail, or postings on our website. Notices to us must be sent to the contact information provided below.

English Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflicts, the English version prevails.

14. Contact Information & Data Protection Officer

If you have questions about these Terms of Service, please contact us: